EBT Transaction Failures

Incident Report for Cardknox

Resolved

This incident has been resolved.

Posted Aug 15, 2024 - 15:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 15, 2024 - 13:30 EDT

Identified

We are currently receiving reports of SNAP/EBT transaction failures in New York. We have confirmed that these issues are originating at SNAP/EBT and that all Cardknox systems are functioning normally. We will provide updates as more information becomes available.

Posted Aug 15, 2024 - 10:05 EDT

This incident affected: Cardknox Services (Transaction Processing) and Partners (EBT).