Cardknox
All Systems Operational
Cardknox Services Operational
Batch Settlement / Funding Operational
Transaction Processing Operational
Merchant Portal Operational
Gift Card Processing Operational
ACH Processing Operational
Transaction Reporting Operational
PaymentSITE Operational
iFields Tokenization Service Operational
Email Reports Operational
Partners Operational
First Data Nashville Operational
FISERV (First Data) Omaha Operational
First Data Buypass Operational
First Data North Operational
USAePay Operational
Authorize.net Operational
Elavon Operational
ACH Services Operational
TSYS / VITAL Operational
Heartland Payment Systems Operational
MasterCard Operational
VISA Operational
American Express Operational
Discover Operational
Verosa Payment Terminal Operational
WorldPay/Vantiv Operational
EBT Operational
ProfitStars Operational
Clover Operational
eWIC Operational
Fiserv Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
IMPORTANT: Authy Desktop App - End of Life 03/19/2024 Mar 18, 2024 10:27 - Apr 17, 2024 10:28 EDT
If you are still using the Authy Desktop application for MFA verification when logging into the Cardknox Merchant Portal, you must switch to another provider or method by MARCH 19, 2024, or you will be unable to access the Portal. For more detail on how to set this up, please visit https://www.cardknox.com/portal/multi-factor-authentication.
Posted on Mar 18, 2024 - 10:26 EDT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Resolved - This incident has been resolved.
Mar 10, 15:44 EDT
Update - There are very small subset of our Merchants that are still experiencing processing issues due to yesterday's DNS outage. We have seen some affected Merchants resolve the issue by flushing their DNS cache. If you are still experiencing issues, you may wish to discuss this option with your IT team.
Mar 8, 11:28 EST
Monitoring - It appears that the transaction processing issues are due to a widespread issue affecting multiple Internet Service Providers. Cardknox infrastructure is performing normally.
Mar 7, 11:30 EST
Investigating - We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.
Mar 7, 11:15 EST
Mar 9, 2024

No incidents reported.

Mar 8, 2024
Mar 7, 2024
Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.