Transaction Processing Issues

Incident Report for Cardknox

Resolved

This incident has been resolved.

Posted Mar 10, 2024 - 15:44 EDT

Update

There are very small subset of our Merchants that are still experiencing processing issues due to yesterday's DNS outage. We have seen some affected Merchants resolve the issue by flushing their DNS cache. If you are still experiencing issues, you may wish to discuss this option with your IT team.

Posted Mar 08, 2024 - 11:28 EST

Monitoring

It appears that the transaction processing issues are due to a widespread issue affecting multiple Internet Service Providers. Cardknox infrastructure is performing normally.

Posted Mar 07, 2024 - 11:30 EST

Investigating

We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.

Posted Mar 07, 2024 - 11:15 EST

This incident affected: Cardknox Services (Transaction Processing).