Merchant Portal Login Issue

Incident Report for Cardknox

Resolved

This incident has been resolved.

Posted Aug 24, 2022 - 14:26 EDT

Identified

Our engineers have identified the issue as stemming from an AWS outage affecting multiple services. Amazon has confirmed that they are aware of the issue and they are working on a resolution. We will continue to update as more information becomes available.

Posted Aug 24, 2022 - 13:32 EDT

Investigating

We are receiving reports of users having trouble logging into the Cardknox Merchants Portal. We are investigating and will update as soon as more information becomes available.

Posted Aug 24, 2022 - 13:14 EDT

This incident affected: Cardknox Services (Merchant Portal).