Amex Transaction Processing Issues

Incident Report for Cardknox

Resolved

AMEX has confirmed that transaction approval levels are back to normal. This incident is now resolved.

Posted Jun 17, 2021 - 17:34 EDT

Investigating

We are receiving reports of Amex transactions failing and/or lengthy transaction processing times. This appears to be an issue with Amex's systems, however we are investigating and will update as more information becomes available.

Posted Jun 17, 2021 - 15:38 EDT

This incident affected: Cardknox Services (Transaction Processing) and Partners (American Express).