ProfitStars ACH Transaction Processing Issues

Incident Report for Cardknox

Resolved

ProfitStars has advised that they have resolved the issue. This incident is now closed.
Posted Sep 05, 2023 - 19:31 EDT

Identified

ProfitStars has confirmed that they are experiencing technical issues that are causing intermittent transaction failures. Their technical teams are actively working on resolving the issues.
Posted Sep 05, 2023 - 18:32 EDT

Investigating

We are receiving reports of ACH transactions failing on the ProfitStars platform. We will update as more information becomes available.
Posted Sep 05, 2023 - 18:24 EDT
This incident affected: Cardknox Services (Transaction Processing) and Partners (ACH Services, ProfitStars).
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